trust blog post
- results of user trust
- novices and experts distinction
- trust gap for tech experts
- trust in post-conflict statebuilding organization
- what does this mean for products?
- models need to be correct at first pass
- users are less willing to trust after the first impressions
- what does this mean for post-conflict situations? do people trust faceless bureacracies less if the initial assessment is bad? what about banking and the underbanked?