Jonassen and Hung: Learning to Troubleshoot: A New Theory-Based Design Architecture

papers, debuggers

[1] D. H. Jonassen and W. Hung, “Learning to Troubleshoot: A New Theory-Based Design Architecture,” Educ Psychol Rev, vol. 18, no. 1, pp. 77–114, Mar. 2006, doi: 10.1007/s10648-006-9001-8.

• Generic paper on mechanisms that people use to learn how to troubleshoot and debug
• Notes that working memory, analytical reasoning, and casual reasoning are all important aspects of effective troubleshooting
• Also goes through the various ways that people have been taught how to troubleshoot in the past, such as procedural demonstration, conceptual instruction, rule-based approaches, simulations, and intelligent tutoring systems

Coginitive Model of Troubleshooting

1. Construct problem space (novice troubleshooters will rely on external problem representations)
   • talks
2. Identify Fault Systems
3. Diagnose Faults (experienced troubleshooters will categorize problems based on prior experiences)
   • four types of hypotheses generated:
     1. system: fault at the system level
     2. subsystem: fault at the subsystem level, reduces the problem space to a discrete subsystem
     3. device: reduces it to a specific device
     4. component: reduces to a single fault at the component
   • it seems this categorization is mostly just general, isn’t what’s important the ability to drill down into specific sections
4. Generate and Verify Solutions
5. Remeber Experience
   • Although this is also more likely to happen as a result of post-mortems

Architecture for Troubleshooting Learning

• Proposes a system to help learn troubleshooting as well based on a case of previous examples